Exchange & Return Policy

Returns Detail
If for any reason you are not happy with a non-embroidered item, please return it within 180 days of your original order date for a refund. We will credit y...
Warranty Detail
We proudly stand behind the quality of our product at Medelita. We will warranty all non-clearance items from any manufacturer flaws, defects or failures fo...
Exchange Detail
We truly want you to obtain the right size and fit. It's a fundamental value of our company – true fit and comfort for all medical professionals. So if...
Do you provide a return label for multiple exchanges?
We are happy to provide one complimentary return label per order. If this is your second return within the same order, you will need to provide the means to...
Retrieve a prepaid UPS return label
UPS Prepaid return labels are easy to retrieve from you Medelita.com account. First, to ensure that your information is protected, we need you to log in...
Professional Courtesy Guarantee™
We consider Medelita customers to be colleagues. For that reason, we guarantee all products that we make. Period. We are the only medical apparel company wi...
Exchange & Return Policy
At Medelita, if something isn't right – we'll fix it. Need a different size? No problem. Just ask. We call it our Professional Courtesy Guarantee™...
I am trying to get a pre-paid return label but it is not working. Can you help?
If your order is less than 30 days old make sure the city, state, and zip code are correct in your Medelita User Profile.  If there is an error with one of ...