If your new order will include embroidery, the prompts for the thread color and font style will be visible to you after you select a color and size.
If you have ordered coats without embroidery and are sending them back to be customized, you will need to log in to your Medelita.com account to provide the embroidery information. Once you are logged in, select the order number, then select Request Return Label. The process is automated from there.
To ensure consistent quality in our finished products we maintain an extremely sanitary environment in our embroidery studio. Unfortunately due to these concerns we simply cannot add embroidery to used, worn, washed, or soiled garments. We advise that you consult your local tailor for alternative options.