Many of our customers opt for custom embroidery. This requires some extra time. If you've selected custom embroidery, please allow an additional 5 business days before it ships. This includes orders in which the customer has opted for expedited shipping (Next Day Air or 2nd Day Air). If your order includes more than one item, your entire order will be shipped when your embroidery portion is complete. Please understand that we cannot accept returns or exchanges on embroidered items, unless there was a significant embroidery error on our part. Please see our Embroidery Info page for more information.