We truly want you to obtain the right size and fit. It's a fundamental value of our company – true fit and comfort for all medical professionals. So if you ordered a non-embroidered item and would like to try a different size or style, just send us an email (within 30 days of your original order date) at firstname.lastname@example.org. If you reside in the contiguous 48 states, we'll be more than happy to email you a UPS return label for your exchange (free of charge, within 30 days of the order date) if you simply tell us the reason(s) for your exchange. Be detailed or be brief – it's up to you. Once you receive the UPS.com email, please print the label and affix to the box or bag and drop off at your local UPS Store or drop box location.
In summary, if you're a continental US resident (this excludes Alaska, Hawaii, and Puerto Rico) and have decided to exchange an item, you will only pay the original shipping and handling charges. We'll pay for your exchange items to come back to us (via UPS) if you contact us within 30 days of your order date, and we'll pick up the cost to send out the new items. Not a problem.
We reserve the right to refuse a return if it has clearly been worn, laundered, or excessively soiled.