We sometimes find that order and shipping confirmation emails are misdirected into customers' junk or spam folders. Please add contact.us@medelita.com to your contacts list in your email provider and let us know if you need us to resend your confirmation by sending us an email to the same address (contact.us@medelita.com).  Please ensure that an email address was used when placing the order and the spelling is correct. When checking out as guest, an email is not required, if you would like updates about your order please make sure to add your email address to the order.

Also, you should be able to log into your account from www.medelita.com and find your order details with the invoice receipt.