If for any reason you are not happy with a non-embroidered item, please return it within 180 days of your original order date for a refund. We will credit your original payment method, excluding original shipping & handling costs, once we are in receipt of your return items. If we made an error on your order or there is a sewing problem or quality issue, please call us at 877.987.7979. Please allow 3-5 business days after your order is received in our warehouse for your return to be processed.

We're happy to send you a prepaid UPS mailing label for your return, if you contact us within 30 days of the original order date and you reside in the contiguous 48 U.S. states (excluding Alaska, Hawaii, and Puerto Rico). We politely ask that in order to receive a prepaid mailing label, that you first send us an email at contact.us@medelita.comexplaining the reason for your return. Please include your order number, full name, and preferred contact information – phone or email.