At Medelita, if something isn't right – we'll fix it. Need a different size? No problem. Just ask. We call it our Professional Courtesy Guarantee™. Why? Because we, too, come from medical backgrounds – where high standards and exceptional care are not only valued, but required.
We politely ask the following if you'd like to exchange or return an item:
- We cannot accept returns on embroidered items. If you are unsure about sizing or style preference, we suggest that you place your first order without embroidery.
- All sales of "Clearance" items are final and may be eligible for exchange, however we cannot issue refunds on these items.
- All original tags must still be attached.
- Garments are to be returned in excellent condition - without stains, makeup, or soiling of any kind - just as you would want to receive your order. Medelita uniforms are worn in hygienic environments, and thus must be presented to our customers with 100% cleanliness. By law, all garments returned must be clean; please wash all soiled garments prior to returning for repair or any reason.
- If there is any evidence of staining or wear beyond simply trying it on, a $10 handling charge will be deducted from your return.
- We reserve the right to refuse a return if it has clearly been worn, laundered, or excessively soiled.
- Please place the garments inside the original garment bags.
- Medelita offers free exchanges and returns when a customer notifies us within 30 days of the order date. A UPS return label can be retrieved in your account detail page. We also ask that you please fill out and include the accompanying form to make sure your request is processed correctly and promptly. We are always happy to email a UPS return label when notified by email or phone if you wish to contact us directly.
- Returns and exchanges between 30 and 180 days from the date of purchase require the customer to pay for return shipping.
- We do not accept returns or exchanges after 180 days from the original order date.
- Original shipping and handling charges are not refundable.
- We're happy to provide personalized attention to each order - individual or group. Email us at email@example.com.